Grievance Redressal Process

Your concerns matter to us. We have a structured, transparent process to address and resolve your grievances efficiently and fairly.

Standard Resolution Timeline

Acknowledgment

Within 24 hours of receiving your grievance

Initial Response

Within 3 business days

Resolution

Within 15 business days

1

Level 1: Customer Support

Contact our customer support team with your concern. Most issues are resolved at this stage within 3-5 business days.

Phone Support

+91 84482-98523
2

Level 2: Grievance Redressal Officer (GRO)

If your issue is not resolved at Level 1, you can escalate it to our Grievance Redressal Officer. The GRO will respond within 7 business days.

GRO

Ms. Neha Yadav

Grievance Redressal Officer

3

Level 3: Regulatory Authority

If you are not satisfied with the resolution provided at Level 2, you can approach the regulatory authority.

Reserve Bank of India

Department of Non-Banking Supervision

Reserve Bank of India
6, Sansad Marg
New Delhi - 110001

Note: You may also file a complaint on the RBI's Complaint Management System (CMS) portal at https://cms.rbi.org.in

Your Rights & Our Commitment

At DhanMudra, we are committed to providing fair and transparent service. Every grievance is taken seriously and investigated thoroughly. We maintain detailed records of all complaints and their resolutions to continuously improve our services.

DhanMudra operates under Acolyte Finserv Limited (Previously Gagan Metals Ltd), a Reserve Bank of India registered NBFC with registration number B-14.01740, and is fully compliant with RBI's Fair Practices Code and grievance redressal guidelines.

Need Help Right Away?

Our customer support team is ready to assist you. Reach out to us through any of the channels above.

Get in Touch